Customer experience your customers actually feel.
Omnichannel support, sales and retention teams that represent your brand with care — voice, chat, email and social, around the clock.
Your brand, in expert hands.
Great CX is an operating discipline, not a cost line. Upraise builds dedicated customer experience teams in Nairobi that carry your brand voice across every channel — trained on your product, measured on your outcomes and managed against enterprise SLAs.
Our leadership has run contact centre operations of thousands of agents for global brands. That experience shapes everything from how we recruit to how we coach, forecast and report.
- Omnichannel support: voice, chat, email and social
- Inbound and outbound sales, upsell and retention programs
- 24/7 and follow-the-sun coverage models
- Dedicated QA, workforce management and reporting
Inside the Customer Experience practice.
Customer Support
Tier 1–2 support teams trained on your product, resolving issues quickly and keeping CSAT high.
Sales & Retention
Outbound and inbound revenue teams that convert, cross-sell and win back customers.
Quality & Insights
A dedicated QA layer scoring interactions and feeding insight back into your product and process.
Workforce Management
Forecasting, scheduling and real-time management so coverage always matches demand.
Ready to scale without limits?
Tell us what you're building. We'll come back within one business day with a clear view of how Upraise can help.